Refund Policy
Refund Policy for UPAFA Training Platform
Effective date: July 28, 2026
1. Business identity
UPAFA Training Platform is operated by FRENCH-ARAB OFFICE FOR SERVICES - UPAFA LLC.
2. Refund request period
Refund requests must be submitted within 14 calendar days of purchase by contacting info@upafa.online.
3. Information required for a refund request
The refund request should include the customer's full name, the email used for the purchase, the course or service name, the purchase date, the payment reference if available, and the reason for the refund request.
4. Refund processing time
Approved refunds are processed within 5-6 business days. Refunds are normally returned through the original payment method, and additional payment-provider processing time may apply.
5. Online courses and training programs
Refunds may be declined when the course has been fully completed, after a certificate has been issued, or when a substantial portion of digital content has already been accessed or consumed, subject to applicable consumer law.
6. Digital courses and guided services
Digital courses and guided services are generally non-refundable once the service has been delivered as described or once access to learning materials has begun, subject to applicable consumer law and the product-specific refund terms.
7. Cancellation Policy
Orders may be canceled before course access instructions have been issued. Once access instructions have been provided or digital delivery has started, cancellation may no longer be available. Refund eligibility is governed by the Refund Policy.
8. Services that have already begun
Refund eligibility may be limited when service delivery has already started, when support time has already been provided, or when reserved resources have already been used.
9. Completed or substantially consumed digital content
Refunds may be limited or declined where a substantial part of the digital content has already been accessed or consumed, subject to applicable law.
10. Duplicate or incorrect charges
Duplicate or incorrect charges should be reported to info@upafa.online so they can be investigated and corrected.
11. Consumer rights
Nothing in this policy limits mandatory consumer rights that apply to the transaction.